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May 12th, '13, 21:06
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Rakuten won't ship out of Japan

by Muadeeb » May 12th, '13, 21:06

I placed a Rakuten Global order today for some yunomi to complement my new Kyusu. http://global.rakuten.com/en/search?st= ... 4&k=yunomi

A few hours later, I receive an email saying that they only ship to Japan addresses and that they're canceling my order. :cry:

The english-language section of their website is set up for e-commerce and has US shipping estimates for EMS and Air Packet. I thought it was weird that they would only confirm shipping charges after the order was placed. But, I'm used to NYC camera dealers, so I figured they were going to try and sell me on over-priced accessories. Maybe they figured my order wasn't worth their time.

It's too bad, because they have some nice stuff at reasonable prices where you can build your own set. I wanted a 3-size set to match to whatever size pot I was brewing at the time but have them look similar on the shelf.

Are there any other similar websites that take U.S. orders?

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May 12th, '13, 22:45
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Re: Rakuten won't ship out of Japan

by Jspigs » May 12th, '13, 22:45

I found this on their website:
http://ichiba-en.faq.rakuten.co.jp/app/ ... a_id/15738

It has instructions on how to get around the domestic only shipping.

Hope this helps.

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May 12th, '13, 23:28
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Re: Rakuten won't ship out of Japan

by Muadeeb » May 12th, '13, 23:28

It does. Thanks!

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