About International shippings

[Marian_luvt]

Hi:

First of all I want to say Thank you to Adagio because when i have a problem. I always have received a response from you, and this is very important for a happy customer.

I have written some e-mails to you about my order that I haven´t received yet. But this a suggestion:

I'm interested in find what happenned with my package? where is it? who have it? and if I want to claim to my national shipping service I can't because I don't have the track number.
Why not try to use FedEx or UPS instead of USPS (in this last case because the contact here in Mexico is the Mexican Postal Service and it isn't very reliable that's is my problem)

I hope I could receive my package.
Thank you for everything guys. I hope you could help me.

PS. I'm sad because I want to taste some of those teas I order and that I didn't give the gifts.

[Deleted User #115]

Aw, Marian_luvt,
I'm so sorry you're having international shipping problems! I hope this gets straightened out and your package turns up soon. I've read before that you can specifically ask when ordering that your package be shipped by a specific carrier (ie avoid problems with a cretain postal service). If you don't specify, they choose. They always FedEx to me, but I'm in the states so I don't know about internationally. I'll try to find that post somewhere.

Anyhow, I'm sorry you're having to deal with lost mail and especially not recieving your yummy tea choices.

Best Wishes, Lady Arden

[Deleted User #115]

Ah, here you go...
The information is a few posts down...

Our Customer Service dept. indeed did put a note on the account, so all orders should ship out via FedEx. Please drop us a note at info@adagio.com if this is not the case in the future.

So basically you can ask them to put a note on your account to always ship fedex. I'm sorry this was a problem for you but I hope this helps if you get a chance to place future orders.

[Marian_luvt]

Thank you so much for your info. Maybe in another purchase I could specify my delivery company. I hope someone could confirm me if FedEx, deliver to Mexico I think yes but . That would be a solution for this problem.

Imagine, I selected for the order my first earl grey, white tea and green tea because, here in my country isn't common drink specialty tea son when i discovered Adagio was really like discover a treasure. O
For my family selected an herbal sampler and 4oz. of strawberry (They really like it). Ohh! and I remember my Adagio book, specially created by Chris because I select the offer that said that it will be autographed, and now we don't have any.

I'm sad and angry at the same time. (not with Adagio) but I will try to find it.

I want to make another purchase, and maybe should exist a solution for this terrible problem.

Thanks again, LadyArden
Greetings from Mexico

Marian

[chris]

Unfortunately, FedEx is only available to us for domestic shipping (within the US). While FedEx does deliver outside the US, we're not yet priviledged enough to have this service.



Sorry about the emoticon,

Chris
Adagio Maestro