Hi,
I sent a $5 coupon to my roomate but when he tries to redeem it the tells him it's only for new customers. He is a new customer though. Is it because we live at the same address that he's unable to redeem the certificate or because we have the same IP (it's a shared DSL line with multiple computers on it)? How does that work exactly? He wants to open an account and order teas (and I want him to quit stealing my teas). Any help with this? Thank you!
Cheers!
Nov 14th, '05, 19:28
Adagio
Posts: 475
Joined: May 20th, '05, 16:14
Location: New York, NY
Contact:
ilya
Gift Certificates
LadyArden,
Indeed you have found one of the limitations that we have recently placed on our free $5 gift certificates. We were getting too many instances of people taking advantage of our generosity, ordering to the same residence (just under a different hotmail account). However, we hope that after sampling so much of your tea, your roommate is convinced to purchase some of his own without the extra incentive.
-Ilya
Indeed you have found one of the limitations that we have recently placed on our free $5 gift certificates. We were getting too many instances of people taking advantage of our generosity, ordering to the same residence (just under a different hotmail account). However, we hope that after sampling so much of your tea, your roommate is convinced to purchase some of his own without the extra incentive.
-Ilya
So wait a second... roommates don't get to use gift certificates? I can understand blocking the same address from using a free gift certificate more than once, but shouldn't there be some sort of override for cases like this? Maybe each shipping address gets two chances? I know I would've been miffed if I had tried to have tea shipped to my home rather than my college, because I wouldn't have been able to use the gift certificate my mom sent me. I'm sure Lady Arden's roommie would order from Adagio anyway if he's stealing her tea; but people like to be able to use gift certificates...
~the confused teaspoon
~the confused teaspoon
"My sister and I have this wish before we die...
Tea in the Sahara with you."
~The Police, "Tea in the Sahara"
I am the size of 1 tsp.
Tea in the Sahara with you."
~The Police, "Tea in the Sahara"
I am the size of 1 tsp.
Nov 14th, '05, 19:48
Adagio
Posts: 475
Joined: May 20th, '05, 16:14
Location: New York, NY
Contact:
ilya
The original idea for the $5 gift certificates was to provide an incentive for people who were either a)not familliar with loose tea, or b)not familiar with Adagio Teas. The GC allowed them to sample a few teas, and decide whether they liked the product enough to become customers. However, if someone has already sampled the teas, they should already know whether they are interested in making the purchase. We hope you agree with this logic...
-Ilya
-Ilya
Oh, I completely understand the logic behind the gift certificates, I'm just saying that it's like any other time you have a coupon for something you want to buy anyway and you're all excited because not only do you get to buy this thing that you wanted but you also get to save money, except that then you get to the checkout and find out that for whatever reason you can't use the coupon. And like I said, I completely understand that you have to take some security measure to keep people from exploiting the system. It's just a shame when security measures of any sort block people who are completely innocent.
Ah well.
~teaspoon
Ah well.
~teaspoon
"My sister and I have this wish before we die...
Tea in the Sahara with you."
~The Police, "Tea in the Sahara"
I am the size of 1 tsp.
Tea in the Sahara with you."
~The Police, "Tea in the Sahara"
I am the size of 1 tsp.
Thanks Ilya,
I wasn't trying to complain, just to figure out if he'd done something wrong in the process (ie used the wrong computer, etc.) I guess he'll just have to live with paying shipping costs with no coupon. I hope it didn't sound like I was complaining, I love Adagio and will recommend it with or without coupons coupons just help with the shipping costs and silly Fedex which thinks I'm rural.
Thanks for the replies!
I wasn't trying to complain, just to figure out if he'd done something wrong in the process (ie used the wrong computer, etc.) I guess he'll just have to live with paying shipping costs with no coupon. I hope it didn't sound like I was complaining, I love Adagio and will recommend it with or without coupons coupons just help with the shipping costs and silly Fedex which thinks I'm rural.
Thanks for the replies!
