Harney and Sons quality?

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Dec 5th, '08, 13:00
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by JRS22 » Dec 5th, '08, 13:00

I'm really happy with the teas that I've ordered from Harney. They were in foil bags with excess air squeezed out within the tins. The Rooibos was packed in plastic within the tin.

My surprise favorite so far - the Rooibos Chai. I brew a big mug of it every evening so it's disappearing fairly quickly. I took advantage of a pre-Thanksgiving offer of a $5 coupon plus the free shipping to buy a whole pound, plus a tin of the Jasmine Silver Dragon.

Other pluses with Harney's - they put a sample in each box. This time it was a beautiful little tin with 5 sachets of Earl Grey Imperial. Also, their customer service is a pleasure to deal with. There was a mistake in my previous order and when I called I received an apology, a joke, a tin of the correct tea, and got to keep the mistake. I ordered from another

I probably have enough tea to last a while, but these holiday offers are so tempting.
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Dec 5th, '08, 18:46
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by cha cha cha » Dec 5th, '08, 18:46

Victoria wrote:
cha cha cha wrote:I find their Golden Mudan to be frickin' delicious

sucks that I missed out on the free shipping..
''

Well you're in luck it's been extended!

We're still offering Free Shippping via UPS Ground on orders over $25.00 shipping to US Addresses** Coupon Code htTEA1 for 10% off your order over $25.00**
expires Friday, Dec 5, 2008 at 4pm EST.
Wow.. could I have worse luck? Missed the deadline by 2.5 hours.

:roll:
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Dec 5th, '08, 19:46
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by Victoria » Dec 5th, '08, 19:46

Oh no!!
You seriously need to check TC more often!!

Sorry! Maybe they will run it again.
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Dec 7th, '08, 09:18
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by toastedtoads » Dec 7th, '08, 09:18

omegapd wrote:toastedtoads,

Do you know if they send an email shipping invoice or anything when it goes out? I got my order confirmation email soon after I placed my order but nothing else. The website doesn't show a tracking number under my account. Do they usually wait awhile to ship after an order- like only a couple of times a week?

EW
Honestly I've never ordered anything from the website, and I don't work with it at all so I don't know. From what I can tell our website could use a little tweaking, but I'm sure if you called and asked someone from the factory could tell you. They're all quite nice.
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Dec 7th, '08, 13:09
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by omegapd » Dec 7th, '08, 13:09

Thanks for the reply. Nothing has showed up yet (emails or order) so I'll give it until Monday afternoon and try emailing them or calling.

EW
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Dec 8th, '08, 01:36
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by Vulture » Dec 8th, '08, 01:36

toastedtoads wrote:
omegapd wrote:toastedtoads,

Do you know if they send an email shipping invoice or anything when it goes out? I got my order confirmation email soon after I placed my order but nothing else. The website doesn't show a tracking number under my account. Do they usually wait awhile to ship after an order- like only a couple of times a week?

EW
Honestly I've never ordered anything from the website, and I don't work with it at all so I don't know. From what I can tell our website could use a little tweaking, but I'm sure if you called and asked someone from the factory could tell you. They're all quite nice.
Omega, I got a shipping number from UPS themselves. I would follow up on it Monday too, but it is probably not Harney's fault. They should be able to give you more info though.
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Dec 9th, '08, 15:49
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by Kai » Dec 9th, '08, 15:49

http://www.harney.com/index.html

???
Free shipping on orders over $25 is still up there?
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Dec 9th, '08, 16:13
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by Victoria » Dec 9th, '08, 16:13

Yeah it looks like they extended it.

BUT - Be forewarned if you are ordering for gifts, the free shipping is UPS ground and takes forever!!!
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Dec 10th, '08, 02:38
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by omegapd » Dec 10th, '08, 02:38

I think the free shipping over $25 is just about year round. Every email I get from them has that deal.

I finally received my order this evening about 7pm. I never did receive a tracking number and finally had to call to make sure my order went through.

EW
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Dec 15th, '08, 09:04
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by toastedtoads » Dec 15th, '08, 09:04

I'm not quite sure what's going on (I'm not in the loop when it comes to the website) but it looks like there's STILL free shipping over $25...and 10% off as well?

I have a sneaking suspicion that it will continue through Christmas, but don't quote me on that.
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Dec 15th, '08, 09:17
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by JRS22 » Dec 15th, '08, 09:17

I received an email that said to use the coupon code Tea10Tea through midnight tonight (Monday) for 10% off orders over $25. The free shipping, according to the email, ends tomorrow night, but for Christmas deliveries orders should be placed today.

So many sales this year....
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Dec 15th, '08, 10:28
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by scruffmcgruff » Dec 15th, '08, 10:28

I get more emails from Harney & Sons than from my family. I swear they are always advertising something.
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