IngenuiTEA problem with filter

[carobebe]

Hi,

I have 2 ingenuiTEA teapots. I have one for home and I loved it so much that I got another one for work. The problem is that the second one I got seems to have a problem. When I fill it up with water, the filter sometimes comes loose and my tea leaves end up in the valve, which then creates a few problems: the leaves get into my cup and sometimes I can't stop "pouring" the tea as the valve can't be closed properly with bits of leaves stuck in it.

I then ordered a new filter with my new batch of tea thinking that it was just an issue with the filter, but to this day, I have the problem where the filter starts to float up every few cups.

anyone has the same problem? How can I fix it?

Thanks for your help?

[Victoria]

Yes. You need to rough up the sides of the filter. I think I used a steak knife - and I've used scissors. BE CAREFUL!!! But if you get the sides scuffed up, it will stay in.
Good luck!

[carobebe]

Thanks Victoria!

I'll try that!

[Victoria]

Be aggressive! The more you scuff, the better it works.
You'll see.

[carobebe]

Great! Thanks Victoria

[tjausti]

I had a similar problem but i found that mine was from pouring the water in too quickly. apparently the fine mesh will expand and contract a little as well. pouring it in slowly solved my issue.

I will keep the roughing her up option in mind