order confirmation speed

We're always open to a little constructive criticism.


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Feb 23rd, '06, 12:58
Posts: 98
Joined: Sep 16th, '05, 01:29
Location: Texas
Contact: teamuse

order confirmation speed

by teamuse » Feb 23rd, '06, 12:58

hey gang,
I've noticed on my last few orders that the email for order comfirmation is taking longer and longer (from a 1/2 hour to over 12-24 now). It's not a big deal but made me wonder if anyone else was experiencing the same thing.

Granted this sudden worry is also brought on by having to cancel an order and redo it because the wrong address was entered (my issue, not theirs). No email confirming that cancelled order either.

Luckily i can still check it on the main adagio acct page...but having the email in my hot little inbox promptly definately makes me feel better.

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Feb 23rd, '06, 14:13
Adagio
Posts: 475
Joined: May 20th, '05, 16:14
Location: New York, NY
Contact: ilya

by ilya » Feb 23rd, '06, 14:13

Actually, our notification policy has not changed. We send out all email notifications around 5:00pm to 7:00pm Mon - Fri.

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Feb 23rd, '06, 21:53
Posts: 98
Joined: Sep 16th, '05, 01:29
Location: Texas
Contact: teamuse

by teamuse » Feb 23rd, '06, 21:53

ok weird.

In the past it seemed like I always got one almost immediately.

Now I just get shipping confirmation. No biggie...it just seemed like it was different in the past. Maybe it's just ordering at a different time of day and not realizing it.

Thanks for the response.

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