Lost shipment from Japan-refund?
I ordered 3 bags of tea from Yuuki Cha which has never been delivered and apparently is lost. I used the less expensive airmail alternative rather than EMS. Will the vendor typically re-ship or provide a refund in such circumstances ? Thanks
Re: Lost shipment from Japan-refund?
Contact the seller and tell them what happened and ask for a refund.
They may refund you or send more tea, or they may not. The least you can do is tell them what happened, and ask them for a refund or more tea.
They may refund you or send more tea, or they may not. The least you can do is tell them what happened, and ask them for a refund or more tea.
Last edited by ClarG on Feb 15th, '14, 21:33, edited 1 time in total.
Feb 15th, '14, 21:09
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Lost shipment from Japan-refund?
I wouldn't expect them to feel obliged to: part of the cheaper price of non-EMS shipments is the risk of an uninsured shipment not arriving.
Feb 15th, '14, 21:51
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Re: Lost shipment from Japan-refund?
If you paid with paypal, I recall reading about buyer protection. Maybe they do not do this anymore, but worth looking into.
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Feb 15th, '14, 22:55
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Re: Lost shipment from Japan-refund?
I'd say welcome to the forum (based upon this being your first post), but you have been a member for over two years.Whalebreath wrote:Paypal says you're on your own after 45 days.
Thank you for posting this information.
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Feb 16th, '14, 07:44
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Re: Lost shipment from Japan-refund?
Have you read this page http://www.yuuki-cha.com/shipping-and-returns ?
Re: Lost shipment from Japan-refund?
Are you certain it's lost? I've found recently that mail delivery doesn't seem to be as good as it used to be, and the bad weather in parts of the country hasn't helped. A recent order from TeaSpring (love their cheap flat rate), which had tracking but no insurance, took longer than usual to arrive and the USPS online tracking information was so convoluted as to be essentially useless. It eventually arrived, though, so maybe your order isn't necessarily a casualty?