Is sampletea.com a Legit Website?

[chefroyl]

I just received an order of sample aged sheng puerh, which I purchased from sampletea.com. I ordered 7 different aged sheng puerhs, 4 from menghai tea factory and 3 from xiguan tea factory. I wanted to compare them to each other, and was excited about receiving my package and doing my tasting. My package finally arrived after more than a month and although they did send 7 sample packs, only one was from the list I had ordered. Two of them were "free" samples and the remainder were all valued (on their website) less than what I had ordered.

I do not know if what I received is good because I have not opened them while I am still attempting to reach anyone from sampletea.com, but they are ignoring my messages.

Has anyone else had a bad experience with this company?

[puyuan]

Made excellent transactions with them in the past. The last was recent, and Alan indeed was slow to respond. I reckoned he was travelling, as that was during the holidays. Which were the misplaced teas?

[BW85]

I've had good experiences with sampletea. Mostly tea ware though, and some aged yancha. He's slow to respond sometimes, but he will eventually

[Drax]

Ditto on great service from Alan. I have made many orders from sampltea, though it has been over a year since I placed my last order.

[jayinhk]

I'd be unhappy with the substitutions. Maybe they mixed your order up with someone else's?

[chefroyl]

Thanks everyone for getting back to me. I guess I will wait a little longer for them to reply. Its good to know that so many have had good purchasing experiences with them.

[chefroyl]

@Puyuan
I ordered;

2003 Xiaguan "WDJG" Jiaji Lan Yin Tea Cake
2003 Xiaguan "WDJG" Mei Shu Zi Lu Yin Tea Cake
2003 Xiaguan "WDJG" Yiji Lan Yin Tea Cake
1996 Menghai 7532 Orange in Orange Tea Cake
2000 Dayi Red Dayi Without Symbol "R" 7542 Tea Cake
2000 Menghai (Dai Characters) Apple Green Stamp 7542 Tea Cake
2003 Dayi "Jin Dayi" Gold Dayi Tea Cake (301)

I received;
2003 Dayi "Jin Dayi" Gold Dayi Tea Cake (301)
2003 Dayi Red Ribbon Jiaji
2006 Dayi Jin Se Yun Xiang 66
2009 Dayi Yiwu Zheng Shan (901)
2011 Day Bao Tu Ying Cai (101)
and 2 free samples
2003 Tian Di Ren Lao Banzhang Cha Da Shu
2007 Yang Pin Hao Limited Edition

[Drax]

Yeah, that's not even close. I agree w/ jay, it could be an order mix-up (being optimistic here from past experience). Hopefully you'll hear something soon!

[chefroyl]

I just heard back from Alan at sample tea.com. He will be reshipping my order and will allow me to keep the mistaken order which was sent.

Thanks everyone!

[jayinhk]

Sounds like you have a lot of samples to drink!

[Drax]

Glad to hear it, thanks for the update!

[chefroyl]

Too bad none of you are located in nyc. I would love to have more people around to share it with. .

I envy you jayinhk! My love for tea actually began on a trip to hk.